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IT Technician
Explore the programme
Our IT Technician Traineeship gets you job-ready in just a few months, through our proven 4-step training path.
Study 100% online with the flexibility to learn around your lifestyle - ideal for full-time, part-time, or unemployed learners.
Entry-level IT roles typically start at around £30K, increasing to £50K+ once you specialise within the industry.
Our expert recruitment team works only with our graduates to secure your dream role through our UK-wide partnerships.
If you don't receive a job offer within 12 weeks of completing your studies, we will refund 100% of your course fees.
Each stage has a defined goal: build your IT core, apply it in Live Labs, then validate your capability with official certification before moving into recruitment support.
Step 1
Begin with accredited IT courses from Microsoft, CompTIA and Cisco through your online study portal.
Step 2
Move into online Live Labs where you can apply your IT knowledge in a practical environment.
Step 3
Prepare for and sit your official CompTIA A+ exams to validate your entry-level IT capability.
Step 4
Work with a dedicated Recruitment Mentor who will tailor your CV, prepare you for interviews and help source suitable IT roles.
Step 1 IT support foundations with recognised CompTIA, Cisco and Microsoft training
Step 1 foundation
CompTIA Tech+ is designed to equip aspiring IT professionals with the essential knowledge and skills needed to begin building confidence in the technology industry.
The course covers a wide range of topics, from foundational IT concepts through to infrastructure, networking fundamentals, operating systems, software applications, web browsing security and more.
Throughout the course, you work through interactive modules that help build a robust understanding of the wider IT landscape before moving into more specialised support, networking and security content.
Step 1 hardware and devices
The CompTIA A+ 220-1201 training course is an ideal foundational qualification for anyone starting a career working with modern information technologies.
It covers laptops, desktops, tablets and mobiles, while also giving you the knowledge and skills to troubleshoot networking and security issues across operating systems such as Windows, Apple, Android and more.
As the first part of the CompTIA A+ pathway, this course supports the maintenance and support knowledge required for entry-level computer support roles.
Step 1 support operations
The CompTIA A+ 220-1202 exam is part of CompTIA’s A+ Core series and is designed for IT technicians interested in operational roles and technical support.
This course focuses on the installation and configuration of operating systems, expanded security, software troubleshooting and the operational procedures that support real IT environments.
Together with 220-1201, it helps form a practical support base for solving IT problems and progressing into first-line technician roles.
Step 1 networking
Networking is integral to modern business, helping organisations share files, communicate effectively and keep data protected across connected systems.
The CompTIA Network+ course prepares students to design, configure, manage and troubleshoot networks, along with the software and hardware that supports them.
You also learn how to monitor organisational networks, keep wired and wireless environments secure and troubleshoot network problems when they arise.
Step 1 security core
CompTIA Security+ is a global certification that validates the baseline skills needed to perform core security functions and pursue an IT security career.
It is often the first security certification IT professionals should earn, establishing the core knowledge required for cybersecurity roles and providing a springboard to intermediate-level security jobs.
Security+ incorporates hands-on troubleshooting best practice so learners understand how to address security incidents, not just identify them.
Step 1 Cisco networking
Cisco is a worldwide leader in networking, helping transform how people connect, communicate and collaborate.
The Cisco CCNA course is the associate level in Cisco’s certification path and a first step in preparing for a career in IT technologies.
The course validates skills and knowledge in network fundamentals, network access, IP connectivity, IP services, security fundamentals, automation and programmability, giving you a foundation you can take in multiple career directions.
Step 1 Microsoft cloud
This course introduces Azure, Microsoft’s cloud solution. With more businesses moving to the cloud, understanding how cloud platforms work can support your career and make your skill set more marketable.
You learn what the cloud is, different ways to use cloud technology and the resources available inside the Azure console. The course covers cloud computing fundamentals, compute, networking, databases, Azure solutions, administration, pricing and service level agreements.
Whether you are new to Azure, familiar with other cloud technologies or somewhere in between, this course gives a high-level overview of what Azure offers and how it can help organisations become more efficient and cost-effective.
Expert support that keeps your progress practical and focused
Specialist tutor
My journey into IT started as a hobby gaming which turned into a career. I have been working in the IT industry for the past 20 years. I have worked for many different IT companies and held positions from an entry-level Technician to a Network Administrator in a large corporate company. I have gained much experience working in different environments. I always keep myself up to date on the latest technology and update my certifications to provide expert tutor support on the latest curriculum.
Your recruitment phase is delivered as a guided process, with clear actions at each stage so you can move from training into your first IT support role with confidence.
Open each stage to review exactly what support is included.
Our CV review service ensures you make a strong first impression from the outset. Your CV will be professionally rewritten and tailored specifically for IT support roles, highlighting your new technical skills, certifications, LiveLab experience and transferable background. We focus on aligning your CV with what employers look for in junior IT candidates, helping you stand out and progress through the recruitment process.
The consultation sets the foundation for a successful start to your recruitment journey. You will begin with a dedicated consultation to understand your goals, experience and preferred route into IT support, allowing us to identify the most suitable first-line roles for you. From there, we create a clear, structured recruitment plan, ensuring your applications are targeted, relevant and competitive.
Our job placement support is designed to connect you with the right opportunities quickly and effectively. Your dedicated consultant will actively source suitable IT Technician, Helpdesk Support, Desktop Support and 1st Line Support roles through our network of partner employers and companies hiring in your area. Alongside this, you will receive comprehensive interview preparation, helping you explain your training, troubleshooting approach and technical confidence clearly.
Once you have completed the required training, exams and programme milestones, our focus is on helping you secure your first commercial IT role. You will use your training to support users, troubleshoot common issues and build practical confidence inside a live business environment.
Prospective Role
IT Support / Technician
This is where most trainees first build day-to-day commercial IT experience, supporting users, devices and internal systems while developing the practical confidence employers expect.
Read moreYou will be applying what you learned in training in a real workplace while continuing to grow your technical range, communication skills and problem-solving ability.
Typical responsibilities include:
Average starting salary: £30,000
Possible Career Path
Desktop Support / Infrastructure Support
After building experience in your first IT role, you can progress into more technical support and infrastructure-focused positions across systems, networks, cloud services and business devices.
Read moreYou will move beyond basic user support into broader technical ownership, helping maintain reliable systems, improve support processes and support infrastructure used across the business.
Typical responsibilities include:
Average starting salary : £45,000
Organisations our students have gone on to work with
We've got you covered. Under our job guarantee or your money back policy, we'll place you into an IT role within 12 weeks of completing your Traineeship, within 20 miles of your home and with an average starting salary of £30,000. If we're unable to do so, we'll refund all your course fees within 10 working days - no hassle, no questions.
Secure a role close to home. We guarantee job opportunities within 20 miles, so you will not need to relocate.
Step into a high-paying career, with our graduates earning £30,000+ on average in their first role.
After completing your training, we have a 12-week recruitment window to secure your new role.
No job? No risk. If we cannot get you into a role within 12 weeks, your course fees will be refunded within 10 days.
We're committed to helping you launch a successful career in IT, or your money back.
See what a typical day looks like for our Traineeship graduates as they build confidence and grow in their new careers.
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Straightforward answers to the questions most people ask before starting a career in IT support.
Yes. You will complete practical tasks in a virtual lab environment, working through real IT support scenarios such as troubleshooting hardware, software and network issues.
This prepares you for real first-line IT roles where you will be resolving user issues, setting up systems and supporting business environments.
Most learners begin in a first-line IT support role and build experience from there.
From there, you can progress into more specialised areas such as networking, cloud or cyber security.
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