Privacy Policy

At IT Career Switch, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or enquire about our traineeships.

1. Information We Collect

• Personal details you provide: name, email, phone number, and chosen traineeship when submitting an enquiry
• Technical data: IP address, browser type, device information, and pages visited
• Cookies & tracking: we use essential and analytics cookies (see our Cookie Policy)

2. How We Use Your Information

We only use your data to:

• Respond to your enquiry and guide you through our traineeship programmes
• Send you relevant course information and career advice (you can unsubscribe anytime)
• Improve our website and prevent fraud
• Comply with legal obligations

3. Legal Basis (GDPR)

We process your data based on:

• Consent – when you submit an enquiry form
• Legitimate Interest – to provide career guidance and improve our services
• Contract – if you enrol in a traineeship

4. Who We Share Data With

• Trusted partners who help deliver our courses (e.g. exam providers)
• Employers for job placement (only with your explicit consent)
• Our CRM system (Zoho) for secure enquiry management
• Law enforcement if legally required

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time

Contact us at [email protected]

6. Data Retention

We keep enquiry data for 3 years from last contact, then securely delete it. Enrolled student data is kept for 7 years for certification and employment verification.

7. Security

We use industry-standard encryption (SSL/TLS), secure servers, and regular security audits. Your data is stored in the UK/EU only.

8. Contact Us

IT career change Ltd , trading as IT Career Switch
Company No: 11123581
Email: [email protected]
Phone: 0207 993 6299

9. Google Ads API Data

We use the Google Ads API to upload offline conversion events from our CRM and booking systems into our own Google Ads account. This helps us measure which advertising activity leads to completed enrolments and improve campaign reporting.

The integration may use Google click IDs, conversion time, conversion value and related internal reference information for conversion measurement. IT Career Switch's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell Google API data, and we do not transfer it to third parties for advertising, retargeting, data brokerage or credit-worthiness purposes. More detail is available on our Google API Data Use page.