Success story

Taiseer Ahmed moved into IT Help Desk Technician

After completing the IT Technician Traineeship pathway, Taiseer Ahmed progressed from Head of Production into a role at Connells Group.

Placed September 2024 with structured training, practical support and a clear route into work.

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Before

Head of Production

Now

IT Help Desk Technician

Pathway

IT Technician

Taiseer Ahmed's journey

Why did you start the IT Technician Traineeship?

In 2022, I began studying computer engineering at university, but after six months, I realized it wasn’t the right fit for me. My brother recommended IT Career-Switch, and through the traineeship, I rediscovered my passion for an IT career.

What did you enjoy most?

I enjoyed the Live Labs section the most. It placed me in real-world problem-solving scenarios, which significantly helped me prepare for my mock assessments and sharpen my IT skills.

What's your current role like?

I’m currently part of the 1st line help desk team at Connells Group. After two months here, I’ve found the work environment to be fantastic, and I’m constantly learning new things. The problem-solving nature of the job keeps me engaged every day.

“

I enjoyed the Live Labs section the most. It placed me in real-world problem-solving scenarios, which significantly helped me prepare for my mock assessments and sharpen my IT skills.

- Taiseer Ahmed

IT Help Desk Technician

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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