Success story

Zaber Ahmed moved into IT Support Specialist

After completing the Cyber Security Traineeship pathway, Zaber Ahmed progressed from Complaints Handler into a role at Helping Hands Home Care.

Placed November 2024 with structured training, practical support and a clear route into work.

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Before

Complaints Handler

Now

IT Support Specialist

Pathway

Cyber Security

Zaber Ahmed's journey

Why did you start the Cyber Security Traineeship?

I started as I wanted to get into a job role that has solid progression opportunities as my current role didn’t provide any.

What did you enjoy most?

The best part of the traineeship in my opinion was the practical learning where I could use the virtual machines to navigate around operating systems and complete tasks.

What's your current role like?

I currently work as first-line IT support for a private care company. I assist carers with their device issues, manage laptop and tablet stock and set up accounts for new starters. I’ve had a great time so far and I am learning new things every day.

“

The best part of the traineeship in my opinion was the practical learning where I could use the virtual machines to navigate around operating systems and complete tasks.

- Zaber Ahmed

IT Support Specialist

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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