Success story

Zaynab Mustafa moved into Service Desk Analyst

After completing the Cyber Security Traineeship pathway, Zaynab Mustafa progressed from SOC Analyst into a role at Maintel.

Placed November 2024 with structured training, practical support and a clear route into work.

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Before

SOC Analyst

Now

Service Desk Analyst

Pathway

Cyber Security

Zaynab Mustafa's journey

Why did you start the traineeship?

I started the traineeship as unfortunately I was made redundant in my previous role. I always had an interest in IT and thought this would be the best opportunity for me to kick-start something different.

What did you enjoy most?

I thoroughly enjoyed learning. I would geek out about certain things and I’m excited for part 2 of my learning journey. It’s always satisfying to understand something.

What's your current role like?

My current role challenges me and I’m so grateful to have a job so soon after completion. My job role involves a lot of hard work but it all pays off when the end customer is satisfied.

“

I thoroughly enjoyed learning. I would geek out about certain things and I’m excited for part 2 of my learning journey. It’s always satisfying to understand something.

- Zaynab Mustafa

Service Desk Analyst

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About IT Career Switch

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