Success story

Douglas Napier moved into IT Help Desk Apprentice

After completing the IT Technician Traineeship pathway, Douglas Napier progressed from Baker into a role at DAYSOFT.

Placed August 2022 with structured training, practical support and a clear route into work.

Douglas Napier

Before

Baker

Now

IT Help Desk Apprentice

Pathway

IT Technician

Douglas Napier's journey

Why did you start the traineeship?

I never really felt fulfilled in my previous job and was looking for a breakthrough into something I truly enjoyed. IT Career Switch helped me do just that and change my career for something that I do enjoy.

What did you enjoy most?

I enjoyed that it gave me well-rounded exposure to all areas of IT to prepare me for the field and topped off a lot of the theory with practical live labs. Also, it had plenty of mock exams and tests to put my knowledge to the test.

What's your current role like?

I’m really enjoying my current role it’s a dream come true, putting everything I have learned into real-life situations and getting to continue my learning and expand on my skills.

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