Success story

Roberto Roberti moved into IT Field Engineer/1st Line Support Engineer

After completing the IT Technician Traineeship pathway, Roberto Roberti progressed from Barista into a role at IT.

Placed October 2021 with structured training, practical support and a clear route into work.

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Before

Barista

Now

IT Field Engineer/1st Line Support Engineer

Pathway

IT Technician

Roberto Roberti's journey

Why did you start the IT Technician Traineeship?

I was working as Barista just to learn English and do some experience in London. Then after the pandemic started I wanted to start a secure career and what it could be. After doing some research, I realised how I loved technology and it could be turned into my future job. So I found an IT Career Switch that gave me this opportunity to start a new career from zero.

What did you enjoy most?

Video lessons are very long but very interesting. I’ve never got bored of them. Pdf’s helped me a lot to remember what I’ve watched. Live labs also gave me the opportunity to do some tasks in the real world.

What's your current role like?

I work as IT Field Engineer and 1st line service desk. Once or twice a week I am on the client site to troubleshoot shoot problem that needs to be physically there. The rest of the days I am at home as 1st line service desk to troubleshoot on our ticket system and also on the phone.

“

- Roberto Roberti

IT Field Engineer/1st Line Support Engineer

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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