Success story

Paula Maranhão moved into Junior Technology Support Engineer

After completing the Cyber Security Traineeship pathway, Paula Maranhão progressed from Barista into a role at Mount Anvil.

Placed April 2024 with structured training, practical support and a clear route into work.

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Before

Barista

Now

Junior Technology Support Engineer

Pathway

Cyber Security

Paula Maranhão's journey

Why did you start the Cyber Security Traineeship?

I had previously worked as a barista. The long hours standing and the low pay were not sustainable in the long term anymore for me. I’ve always been an enthusiast of all things tech-related and have taken several short courses in the area as a hobby. When I found out about the traineeship I thought it was the opportunity I needed to start a new profession.

What did you enjoy most?

The live labs were definitely the best part of the training. It was an amazing platform to put into practice all the theories I had learned in the courses.

What's your current role like?

I work for a company in the construction industry, where the IT department do the support for the head office and 6 other sites. After receiving an issue through the ticketing system or phone I do some basic troubleshooting either in person or remotely. I also do provisioning of devices for new starters, setting up of desks, accounts creation, induction, decommissioning of leavers, asset management, morning checks of meeting rooms and site visits.

“

The live labs were definitely the best part of the training. It was an amazing platform to put into practice all the theories I had learned in the courses.

- Paula Maranhão

Junior Technology Support Engineer

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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