Success story

Trey Cox moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Trey Cox progressed from Retail Assistant into a role at M.

Placed March 2022 with structured training, practical support and a clear route into work.

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Before

Retail Assistant

Now

Service Desk Analyst

Pathway

IT Technician

Trey Cox's journey

Why did you start the IT Technician Traineeship?

I started the traineeship because I had always had a passion for IT and really wanted a way into the industry. After some research, I believed IT Career Switch was the perfect opportunity for me to get into the career I love.

What did you enjoy most?

My favourite part about the traineeship was the wide range of knowledge I got from it. Rather than most courses offering information on specific skill sets, IT Career Switch ensures they touch base with all you will need to get into the IT Sector, all with a tutor who can guide you throughout the traineeship.

What's your current role like?

My current role is as a Service Desk Analyst. Within the role, I get exposed to a wide variety of different problems, which I troubleshoot and resolve. On top of this, I get to go to the site and work on some of the networks in person. I found that the knowledge I got from the traineeship truly helped me excel throughout the training in my new role and I’m excited to see what’s next for me.

“

- Trey Cox

Service Desk Analyst

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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