Success story

Gemma Esaya moved into Service Desk Engineer

After completing the IT Technician Traineeship pathway, Gemma Esaya progressed from Activity Coordinator into a role at Littlefish Ltd.

Placed March 2022 with structured training, practical support and a clear route into work.

Gemma Esaya

Before

Activity Coordinator

Now

Service Desk Engineer

Pathway

IT Technician

Gemma Esaya's journey

Why did you start the traineeship?

I started the Traineeship because I really wanted to get my foot in the door in the IT industry but all employers I went to wanted experience to which I had none. IT Career Switch gave me that chance.

What did you enjoy most?

I enjoyed the networking section of the Traineeship. It was very interesting and the tutor really broke things down. I also really enjoyed the live labs. Having a chance to practise my skill set really helped towards my certificate.

What's your current role like?

My current job role is a Service Desk Engineer. We deal with troubleshooting and service requests for our client, starting at ‘how do I open Outlook’ right to, complete network outage. We are the frontline engineers that manage and repair the network, the software and the systems our clients use. No 2 days are the same and it’s very skill heavy. So the Traineeship was the perfect way to help me get those skills and enable me to start my career in a great job with fantastic career growth.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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