Success story

Gemma Esaya moved into Service Desk Engineer

After completing the IT Technician Traineeship pathway, Gemma Esaya progressed from Activity Coordinator into a role at Littlefish Ltd.

Placed March 2022 with structured training, practical support and a clear route into work.

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Before

Activity Coordinator

Now

Service Desk Engineer

Pathway

IT Technician

Gemma Esaya's journey

Why did you start the IT Technician Traineeship?

I started the Traineeship because I really wanted to get my foot in the door in the IT industry but all employers I went to wanted experience to which I had none. IT Career Switch gave me that chance.

What did you enjoy most?

I enjoyed the networking section of the Traineeship. It was very interesting and the tutor really broke things down. I also really enjoyed the live labs. Having a chance to practise my skill set really helped towards my certificate.

What's your current role like?

My current job role is a Service Desk Engineer. We deal with troubleshooting and service requests for our client, starting at ‘how do I open Outlook’ right to, complete network outage. We are the frontline engineers that manage and repair the network, the software and the systems our clients use. No 2 days are the same and it’s very skill heavy. So the Traineeship was the perfect way to help me get those skills and enable me to start my career in a great job with fantastic career growth.

“

- Gemma Esaya

Service Desk Engineer

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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