Success story

Shobia Nandini Karunakaran moved into IT Technical Customer Support Associate

After completing the IT Technician Traineeship pathway, Shobia Nandini Karunakaran progressed from Support Worker into a role at Tech Mahindra.

Placed April 2022 with structured training, practical support and a clear route into work.

Shobia Nandini Karunakaran

Before

Support Worker

Now

IT Technical Customer Support Associate

Pathway

IT Technician

Shobia Nandini Karunakaran's journey

Why did you start the traineeship?

I had finished my Bachelor of Engineering (Computer Science) and had a long career gap since 2009. I thought this course will direct me on the right path and I choose the Cyber Security course with an IT career switch which gave me confidence and required knowledge throughout the course.

What did you enjoy most?

I loved the live labs the most as I felt that I learnt a more practical approach to how to quickly solve the problem and implement it.

What's your current role like?

My designation is IT Support Technician Associate in Tech Mahindra which is the largest IT firm and my job responsibilities includes troubleshooting the Fibre broadband and advising necessary steps related to solving any issues pertaining to both hardware and software.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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