Success story

Samuel Rhodes moved into Service Support Agent

After completing the Cyber Security Traineeship pathway, Samuel Rhodes progressed from Call Centre Consultant into a role at Jigsaw24.

Placed January 2025 with structured training, practical support and a clear route into work.

Samuel Rhodes

Before

Call Centre Consultant

Now

Service Support Agent

Pathway

Cyber Security

Samuel Rhodes's journey

Why did you start the traineeship?

I was always interested in both science and IT. I went to university and studied Forensic Science and after struggling to get into the field, I eventually reevaluated my life choices and decided to start the traineeship.

What did you enjoy most?

I really enjoyed the variety of content included in the traineeship, and the different teaching styles by the tutors. I had an understanding of IT systems and it was really good to put that into practice. I particularly enjoyed the Network+ course.

What's your current role like?

I have only recently started in my role, but essentially I work in a support role assisting clients with their devices, including updating cases and arranging loan stock among other tasks. I am enjoying the role so far, and feel that obtaining the A+ certification has been and will be beneficial to my role.

Your success story could be next

Start your new career journey with IT Career Switch.

Start Your Career

Follow us on LinkedIn


WhatsApp us