Success story

Jean moved into 1st Line Support Engineer

After completing the Cyber Security Traineeship pathway, Jean progressed from Recruitment Consultant into a role at Dovetail IT Support Ltd.

Placed January 2025 with structured training, practical support and a clear route into work.

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Before

Recruitment Consultant

Now

1st Line Support Engineer

Pathway

Cyber Security

Jean's journey

Why did you start the Cyber Security Traineeship?

I needed to break into Information Technology and the IT career switch traineeship offered the fundamentals necessary to understand the industry as a whole.

What did you enjoy most?

The fact that it was online and self-paced. This was the most manageable way to learn a new industry while I was working full-time. I also appreciate the pathway and guidance that IT Career Switch offers – from study to recruitment to job placement.

What's your current role like?

I am a 1st Line Technical Support Engineer at Dovetail. This is a fantastic MSP and a great introduction to the industry. In my first two weeks, I have managed starters & leavers for clients; enrolled and set up devices; and worked with Microsoft M65 and Google Workspace. I have also learnt new software such as Connect Wise, MDMs and more. My skills and fast learning pace mean I have been placed in a dispatcher role which I am very excited to learn and develop in.

“

- Jean

1st Line Support Engineer

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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