Success story

Ross Warburton moved into IT Help Desk Representative

After completing the Cyber Security Traineeship pathway, Ross Warburton progressed from Warehouse Operative into a role at ReAssure.

Placed February 2021 with structured training, practical support and a clear route into work.

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Before

Warehouse Operative

Now

IT Help Desk Representative

Pathway

Cyber Security

Ross Warburton's journey

Why did you start the traineeship?

I started the Traineeship as I had always worked in dead end, minimum wage jobs and was looking for a career with a good path moving forward in my life.

What did you enjoy most?

I think what I enjoyed most about the traineeship was how clear the path was and steps to complete the journey, so I would always know what I had to do next and how long each step would take me. Furthermore, I also thoroughly enjoyed the praticelabs work giving me realistic on the job training.

What's your current role like?

My current role is very enjoyable, as a 1st line service desk representative my day has a lot of variety in the challenges people are facing. I’m learning more every day and will have a lot of opportunity to train and progress within the field, especially with the second part of my traineeship in cybersecurity.

“

- Ross Warburton

IT Help Desk Representative

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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