Doug Crompton moved into Support Technician

Having 20 years retail management experience I wanted to change, with the expectation getting ever higher and the resources to do it getting tighter. I also wanted to get into a career that was future proof with people turning more and more to online the demand and the need for IT professionals increases., i also felt my existing skills and experience were transferable. I wanted a course I could do to get the qualifications I needed while still working and found this course.

The live labs I found really helpful being able to have access to different virtual OS’s really helps you understand how they they work differently. Also the support from the online tutor is great , in fact the support in general is always happy to help.

I love my current job I’m working as a technical support engineer, I work for a small local rural Internet provider, I do the IT support, configuring installation of equipment, customer service. I also have previous experience installing burglar alarms and cctv as well as site surveys so I work in the field doing installs, and attending customer premises to solve service issues I’m also being trained to do the site surveys for new installs too. My job is varied and interesting I’m so glad I made the change into IT.