Nab Malek moved into Service Desk Technician

I started the Traineeship because I wanted to get real experience in IT and take the first proper step toward building a career in tech. I wanted something that would actually help me apply it in a work setting.

I really enjoyed how practical it was. It helped me build confidence, improve my skills, and actually see how things work in a professional environment. The support and guidance throughout the program also made a big difference.

I’m now working full-time in a tech role, and I’m really enjoying it. I get to apply a lot of what I learned during the Traineeship, especially around troubleshooting and IT support. It’s been a good challenge, and I’m learning something new every week. No two days are the same, and I love the new challenges. While the technical side of IT is crucial, I truly believe that customer service skills are just as important. If people don’t feel comfortable coming to you with an issue, you’ve already lost half the battle. I’m already involved in some large projects and have my sights set on my next qualification – the learning never stops!