Success story

Matthew Turner moved into Service Desk Engineer

After completing the Cyber Security Traineeship pathway, Matthew Turner progressed from Professional Development into a role at Exponential.

Placed November 2025 with structured training, practical support and a clear route into work.

Matthew Turner

Before

Professional Development

Now

Service Desk Engineer

Pathway

Cyber Security

Matthew Turner's journey

Why did you start the traineeship?

I started the Traineeship as I had completed my Masters degree in a separate subject but had not been able to find a job within this field. It made me question what technical skills I really have to offer to future employers and made me consider a fresh start in a new field such as IT in which there is always much to learn every day. I wanted to undertake this challenge of starting anew and prove to myself that I could enter the field of IT despite never having a background within it.

What did you enjoy most?

The part I enjoyed most about the Traineeship was always learning something new every day and gaining confidence when after studying and revising a certain area when I realised that I had understood what was being taught. I like how we started from the basics and built up, allowing someone new to IT such as myself to grow in my knowledge and slowly develop my understanding. I also really enjoyed the LiveLabs which gave me hands on experience of what we had learnt throughout the courses and allow me to demonstrate my understanding.

What's your current role like?

I currently work as an IT Service Desk Engineer whereby I receive calls from customers who have IT issues and resolve these issues while providing friendly customer service. The knowledge I have gained on my course with IT Career Switch has really given me the confidence to handle these calls and help solve the issues the customers face. As this is my first IT job, the experience gained through the LiveLabs on the course has been vital in allowing me to settle into my job and become an effective team member.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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