Success story

Mathieu Bishara moved into ICT Service Desk Analyst

After completing the Cyber Security Traineeship pathway, Mathieu Bishara progressed from Line Operator into a role at South Yorkshire Housing Association.

Placed December 2024 with structured training, practical support and a clear route into work.

Mathieu Bishara

Before

Line Operator

Now

ICT Service Desk Analyst

Pathway

Cyber Security

Mathieu Bishara's journey

Why did you start the traineeship?

After spending three years studying policing in college, I realized that, despite my passion for it, it wasn’t the right career path for me. I began to feel lost, unsure of what to pursue next, and stressed about the thought of starting college over or not being able to get into university. That’s when I discovered IT Career Switch. It gave me the opportunity to start fresh and build a career in tech.

What did you enjoy most?

The flexibility of the traineeship was what I loved most. I could sit in a café, enjoy a coffee, and complete my lessons on my own schedule. It allowed me to learn at my own pace while maintaining a good work-life balance.

What's your current role like?

My current role is incredible—enjoyable, educational, and relaxed. It’s a stress-free environment with friendly colleagues who make me feel at home. The workplace is healthy and supportive, offering great benefits. I enjoy it so much that I plan to stay with them even after earning my CYSA+ certification.

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