Success story

Abdul Jawad Chaudhry moved into IT Service Desk Analyst

After completing the Cyber Security Traineeship pathway, Abdul Jawad Chaudhry progressed from 1st Contact Resolution Agent / Collections Agent into a role at The Openwork Partnership.

Placed December 2024 with structured training, practical support and a clear route into work.

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Before

1st Contact Resolution Agent / Collections Agent

Now

IT Service Desk Analyst

Pathway

Cyber Security

Abdul Jawad Chaudhry's journey

Why did you start the Cyber Security Traineeship?

I have always been interested in IT and wanted to pursue a career in the field. After extensive research, I came across IT Career Switch and was very impressed with their offering and credentials. What mattered to me most was a career that had growth potential, and IT Career Switch was right on the mark with a highly structured program with a step by step career progression. In hindsight, it was probably one of my best decisions made regarding my career.

What did you enjoy most?

I enjoyed the coursework as it was very easy to understand, and supported by detailed videos. Even after 3 months of completing the traineeship, I still remember almost everything I learned at IT Career Switch.

What's your current role like?

I am currently working in one of the biggest financial company in England as an IT Service desk agent. No day is the same and we take calls from our clients to help them work on our systems and also walk ups for our colleagues everyday. It is fulfilling as well as excellent on hands experience.

“

- Abdul Jawad Chaudhry

IT Service Desk Analyst

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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