Success story

Lilly Hill moved into IT Support Engineer

After completing the Cyber Security Traineeship pathway, Lilly Hill progressed from Customer Success Manager into a role at Sunrise Technologies LTD.

Placed September 2020 with structured training, practical support and a clear route into work.

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Before

Customer Success Manager

Now

IT Support Engineer

Pathway

Cyber Security

Lilly Hill's journey

Why did you start the traineeship?

I was looking for a career change. Between my interest in the field, the long term stability of the industry in unstable times and the feeling of satisfaction I get from helping people out moving into the IT sphere was the obvious choice for me. I looked into various options and IT Career Switch seemed to offer the best value and opportunity.

What did you enjoy most?

The course was really interesting. I enjoyed learning new things and building on what I had already picked up. I was surprised by how much was familiar! The videos were really clear and the tests after each module helped me to consolidate what I had learned.

What's your current role like?

I am currently working in a 1st line IT Support role split between phone and field based. Working for an IT Support agency I am getting loads of experience across a wide range of software and setups. Over the next year I will be moving into 1st/2nd line support with a focus on IT security. I’m really enjoying the role.

“

- Lilly Hill

IT Support Engineer

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Cyber Security Traineeship - Cyber Security Course UK, Cyber Security Training, Cyber Security Certification, Ethical Hacking Course, CompTIA Security+, CompTIA Network+, Information Security, Security Operations Centre, Penetration Testing, Cyber Security Analyst, Cyber Security Career Change, Cyber Security Jobs UK.

Coding Traineeship - Coding Course UK, Software Developer Training, Full Stack Developer Course, Python Programming Course, Django Developer Training, Web Development Training, Backend Development, Frontend Development, Software Engineering, Junior Developer Training, Programming Qualifications.

Data Science Traineeship - Data Science Course UK, Data Analyst Training, Data Analytics Course, Business Intelligence Training, Power BI Training, SQL Training, Python Data Analysis, Data Visualisation, Data Scientist Career, Machine Learning Foundations.

AI Engineer Traineeship - Artificial Intelligence Course UK, AI Engineer Training, Machine Learning Course, Generative AI Training, Prompt Engineering, Large Language Models, Deep Learning Fundamentals, AI Developer Training, AI Automation Training.

Business Analysis Traineeship - Business Analyst Course UK, Business Analysis Training, Requirements Gathering, Stakeholder Management, Agile Business Analyst, Process Mapping, Business Process Improvement, User Stories, Business Analysis Certification.

Accounting Traineeship - Accounting Course UK, AAT Level 2, AAT Level 3, Bookkeeping Course, Accounts Assistant Training, Payroll Training, VAT Training, Financial Accounting, Accounting Qualifications, Finance Assistant.

Project Management Traineeship - Project Management Course UK, Project Manager Training, PRINCE2 Certification, Agile Project Management, Scrum Fundamentals, Project Planning, Risk Management, Project Coordinator Training, Project Delivery.

Network Engineer Traineeship - Network Engineer Course UK, Cisco Training, CCNA Training, CompTIA Network+, Routing and Switching, Enterprise Networking, Network Infrastructure, Network Administrator Training.

IT Technician Traineeship - IT Support Course UK, IT Technician Training, Help Desk Training, Technical Support Course, Service Desk Analyst, Desktop Support Engineer, CompTIA A+, IT Infrastructure Support.

Digital Marketing Traineeship - Digital Marketing Course UK, SEO Training, Search Engine Optimisation, Google Ads Training, PPC Training, Social Media Marketing, Content Marketing, Marketing Analytics, Email Marketing, Digital Marketing Certification.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.