Success story

Lewis Crampton moved into Desktop Support Engineer

After completing the IT Technician Traineeship pathway, Lewis Crampton progressed from Census Field Officer into a role at Wren Kitchens.

Placed September 2021 with structured training, practical support and a clear route into work.

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Before

Census Field Officer

Now

Desktop Support Engineer

Pathway

IT Technician

Lewis Crampton's journey

Why did you start the traineeship?

I started the traineeship because I wanted to jump into something brand new. I’d never considered a career in IT before, but IT Career Switch provided the opportunity to experience a wide variety of topics and served as a great introduction to a fresh career path.

What did you enjoy most?

What I enjoyed most was the feeling that I was learning new, valuable knowledge on a daily basis, which was tested regularly throughout the traineeship. It gave a real sense of progression, while also catering for people previously inexperienced in IT like me. By the end, I felt I had a good understanding of a broad range of topics that have been useful to know in the job I was later placed in – and just a couple of months before, I was useless at anything digital!

What's your current role like?

I am currently a 2nd Line Desktop Support Engineer. I am part of a team that supports the entire manufacturing, customer service and retail infrastructure of the company, physically troubleshooting and fixing issues that users face on a daily basis. These issues range from quick fixes to long, complicated scenarios, but I feel well equipped after my training and I enjoy learning more every single day.

“

- Lewis Crampton

Desktop Support Engineer

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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