Success story

Ewelina Smola moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Ewelina Smola progressed from Customer Assistant into a role at Sword ITS.

Placed September 2021 with structured training, practical support and a clear route into work.

Ewelina Smola

Before

Customer Assistant

Now

Service Desk Analyst

Pathway

IT Technician

Ewelina Smola's journey

Why did you start the traineeship?

I started the traineeship because I was tired of working jobs that I wasn’t passionate about and wanted to get qualified to start in the IT sector. It was also important to me to be able to do it quicker than in the traditional few years college/University way.

What did you enjoy most?

What I enjoyed the most was the flexibility and convenience that the traineeship provided. I could drop and pick up studies whenever it was convenient for me. Also, the fact that I could start and follow through as a complete beginner made it worth it.

What's your current role like?

At the moment I work as a Service Desk Analyst. My new job is amazing! I’m learning the trade and doing what I’m passionate about.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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