Success story

Lewis Arshad moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Lewis Arshad progressed from Payment Service Officer into a role at Sky.

Placed May 2021 with structured training, practical support and a clear route into work.

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Before

Payment Service Officer

Now

Service Desk Analyst

Pathway

IT Technician

Lewis Arshad's journey

Why did you start the IT Technician Traineeship?

I started the Traineeship because I wanted a change of career, IT is an industry that I’ve always wanted to venture into. For me, the best way to do this was by doing the IT Career Switch Traineeship!

What did you enjoy most?

I enjoyed the fact that after all of the videos and learning material I was given access to the Livelabs so that I could actually get hands on and carry out the jobs and processes I’d actually learned about. This was a massive help. I also enjoyed the fact that the guys at career switch were at hand anytime I needed help or information.

What's your current role like?

In my current role, I am a Service Desk Analyst and it’s a job I love doing, I help employees with issues ranging from password problems to hardware faults. I couldn’t have landed this job without the help of the traineeship. Thanks again!

“

- Lewis Arshad

Service Desk Analyst

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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