Success story

Kyle Kershaw moved into IT Support Engineer

After completing the IT Technician Traineeship pathway, Kyle Kershaw progressed from Secure Driver into a role at Keyteach.

Placed September 2020 with structured training, practical support and a clear route into work.

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Before

Secure Driver

Now

IT Support Engineer

Pathway

IT Technician

Kyle Kershaw's journey

Why did you start the IT Technician Traineeship?

I wasn’t happy with the prospects or earnings in my current career and so felt I needed to retrain in a new field. I chose IT because of the increasing demand/ opportunities in various sectors and my interest in technology. While searching for suitable courses I came across IT Career Switch and the IT Technician Traineeship on offer seemed perfect for me.

What did you enjoy most?

I liked the fact that I could work my way through the course at my own pace around my full time job. I also enjoyed putting my new knowledge into practice in the hands on labs.

What's your current role like?

Only 3 weeks after passing my CompTIA A+ exams I got my first interview, was successful, and started the following week. I work at Keyteach as a Junior IT Support Engineer. In my new role I’ve spent most of my time working with VMware preparing virtual environments for end users, setting up and managing servers, and dealing with help desk tickets. There’s been a lot to absorb and still lots to learn but it is very interesting and enjoyable.

“

I liked the fact that I could work my way through the course at my own pace around my full time job. I also enjoyed putting my new knowledge into practice in the hands on labs.

- Kyle Kershaw

IT Support Engineer

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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