Success story

Ennio Mazzola moved into Service Desk Analyst @ Pets

After completing the Cyber Security Traineeship pathway, Ennio Mazzola progressed from Customer Service Advisor into a role at Home.

Placed January 2025 with structured training, practical support and a clear route into work.

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Before

Customer Service Advisor

Now

Service Desk Analyst @ Pets

Pathway

Cyber Security

Ennio Mazzola's journey

Why did you start the Cyber Security Traineeship?

I started the traineeship looking to build my IT skills, my father knew the IT industry would have a promising career for me and recommended me to take a course and IT Career Switch seemed to tick all the boxes.

What did you enjoy most?

IT Career Switch has a great platform for learning and I loved the fact that there’s always support there if needed.

What's your current role like?

After passing my A+, I was able to land my current role as an IT service desk analyst. It’s great being able to use the theory and practical elements taught in the course in the workplace and I think IT Career Switch did a great job of considering this, instead of just learning inapplicable theory I felt I was able to settle in my role much faster than someone who wasn’t with IT Career Switch. Thank you to everyone at the ITCS Team for your help in my journey!

“

IT Career Switch has a great platform for learning and I loved the fact that there’s always support there if needed.

- Ennio Mazzola

Service Desk Analyst @ Pets

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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