Success story

Daniel Platt moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Daniel Platt progressed from Process Manager into a role at Advanced.

Placed December 2020 with structured training, practical support and a clear route into work.

Daniel Platt

Before

Process Manager

Now

Service Desk Analyst

Pathway

IT Technician

Daniel Platt's journey

Why did you start the traineeship?

I really wanted to start a new career in IT and I felt that doing a structured course with different subject materials would be incredibly beneficial for me. I was right, the course gave me a great foundation to go into my first role.

What did you enjoy most?

Off all of the courses I found Network+ the most interesting. Learning about how data moves around and the amazing number of protocols and rules involved was fascinating. It was also great to be able to learn at my own pace studying at home.

What's your current role like?

My new role is a great starting point. I am now a first line service desk analyst. It is challenging, with lots of new processes to learn. It is also very different solving real world problems compared to theory learning. Overall it is a rewarding job and very satisfying when you solve something for a client.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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