Success story

Daniel Napier moved into IT Support Technician

After completing the Cyber Security Traineeship pathway, Daniel Napier progressed from Admin & Security Officer into a role at Usel.

Placed June 2023 with structured training, practical support and a clear route into work.

Daniel Napier

Before

Admin & Security Officer

Now

IT Support Technician

Pathway

Cyber Security

Daniel Napier's journey

Why did you start the traineeship?

I started a traineeship as I was unhappy in my old career. I enjoyed the work but it was not family friendly or worth the salary. I needed to change to something with more sociable hours. After doing some research I thought it would be a smart move to move towards ICT. The amount of jobs available and the generous salaries attracted me to this area. Thesis when I contacted IT career switch.

What did you enjoy most?

I enjoyed the end the best. Obtaining the official CompTIA qualification was a really good feeling. After this, I really liked participating in interviews for my first IT role. The Recruitment team with IT career switch are first class in finding you jobs and then providing you with everything you need to be successful in the interview. I had learned so much in a short period of time and felt confident being asked technical questions and speaking over and above what I was being asked about. In under 3 months, I went from knowing nothing to having a good foundational knowledge of IT.

What's your current role like?

My current role is not what I excepted. I had learned so much but every company uses their own unique software/systems and there is always learning to be done. As an IT Support Technician, I am yet to experience a tough issue. Most issues can be fixed in under a minute. There is a lot of job satisfaction when you fix an issue and the user is very happy with how quickly and efficiently you did it. IT technician role is not hard and can be enjoyable. I am excited to push on with my Cybersecurity learning and progress even more in the world of IT.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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