Success story

Cav Kiener moved into Help Desk Support Analyst

After completing the IT Technician Traineeship pathway, Cav Kiener progressed from Chelsea Football Club Night Manager into a role at Royal Horticultural Society.

Placed July 2022 with structured training, practical support and a clear route into work.

Cav Kiener

Before

Chelsea Football Club Night Manager

Now

Help Desk Support Analyst

Pathway

IT Technician

Cav Kiener's journey

Why did you start the traineeship?

I started the traineeship after getting to a point in both my career and my life where I was tired of not having a job I neither enjoyed nor had an interest in. IT had always been a sort of “hobby” growing up, building my own computers and fixing things but I had never followed that up with a qualification either in school or further education. The traineeships flexibility, structure and all-in-one package gave me the confidence and security to finally gamble on myself and earn a relevant qualification.

What did you enjoy most?

I really liked the structure and how things were laid out, being able to refer to the notes on the slides from the videos was very helpful. The extra learning/revision activities were great for when you were travelling just to help reinforce terms/meanings of things. Being able to practice in a virtual environment was extremely useful as I was able to carry some of that practical experience and be prepared for what I would face in my job!

What's your current role like?

Awesome! I work as an IT Service Desk Analyst for the Royal Horticultural Society, everyone is super lovely and I’m having a great time in my first IT role supporting end users amongst a variety of other things! Being the biggest gardening charity in the UK I get to work on various shows and events throughout the year I.e Chelsea Flower Show, setting up networks/computers and the like! My day could consist of taking calls, fixing problems for users on-site or supporting them from home, building equipment (phones/laptops etc) going to other sites around the UK and helping out. I am having an absolute blast and it is SO refreshing to be doing something I enjoy and have an interest in!

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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