Success story

Aron Micallef moved into IT Help Desk Support

After completing the Cyber Security Traineeship pathway, Aron Micallef progressed from Client Services Representative into a role at Network Rail.

Placed April 2025 with structured training, practical support and a clear route into work.

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Before

Client Services Representative

Now

IT Help Desk Support

Pathway

Cyber Security

Aron Micallef's journey

Why did you start the Cyber Security Traineeship?

Over time, I’ve developed a real passion for technology and how it shapes our world, but what really drives me is solving problems and making tech feel more accessible for everyone. I wanted a career where I could use that mindset every day and keep learning. The IT Career Switch Cyber Security Traineeship stood out because it didn’t just feel like a course, it felt like a genuine pathway. Their support has felt personal, not generic, and I could tell they really cared about helping people succeed.

What did you enjoy most?

I love how structured and goal-driven the programme is. It gave me a clear roadmap and let me build real confidence in my abilities, step by step. I also appreciated how flexible and practical it is, as opposed just theory, it’s focused on what actually matters in the real world. It gave me the foundation I needed to feel ready for my first role in IT.

What's your current role like?

I’m now working on the helpdesk for Network Rail, and I’ve honestly felt nothing but respected and welcomed since day one. The company’s values really align with mine, especially when it comes to integrity, continuous improvement, and making a real difference. I get to solve problems every day and support users across the business, and it’s a brilliant first step into IT and exactly the kind of start I was hoping for.

“

- Aron Micallef

IT Help Desk Support

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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