Success story

Amadeusz Pleszynski moved into Helpdesk Analyst/1st Line Support

After completing the IT Technician Traineeship pathway, Amadeusz Pleszynski progressed from Customer Assistant into a role at Zonal.

Placed December 2021 with structured training, practical support and a clear route into work.

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Before

Customer Assistant

Now

Helpdesk Analyst/1st Line Support

Pathway

IT Technician

Amadeusz Pleszynski's journey

Why did you start the traineeship?

My true passion has always been in computers and new technologies. I was struggling to find a job in IT for quite some time, as most companies required a year or two of previous work experience. When I found out about the IT Career Switch traineeship I decided to give it a shot and signed up for the IT Technician course. And it was really worth it, as they helped me to find a new job in about 4 weeks after passing the exam.

What did you enjoy most?

Definitely LiveLabs part of the course – where knowledge meets practice. Also, the video materials provided were thorough and well organized, allowing me to study at my own pace.

What's your current role like?

I’m working as a Helpdesk Analyst/1st Line Support at Zonal, who provides IT solutions for the hospitality industry across the UK. In my current role, I do a lot of ticket logging, remote troubleshooting, and customer interactions. I like the job a lot and I think it’s a good start in the IT sector.

“

Definitely LiveLabs part of the course – where knowledge meets practice. Also, the video materials provided were thorough and well organized, allowing me to study at my own pace.

- Amadeusz Pleszynski

Helpdesk Analyst/1st Line Support

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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IT Technician Traineeship - IT Support Course UK, IT Technician Training, Help Desk Training, Technical Support Course, Service Desk Analyst, Desktop Support Engineer, CompTIA A+, IT Infrastructure Support.

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