Success story

Ross Pembroke moved into IT Support Engineer (1st and 2nd Line)

After completing the IT Technician Traineeship pathway, Ross Pembroke progressed from Ministry Assistant into a role at Goodfellow.

Placed May 2022 with structured training, practical support and a clear route into work.

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Before

Ministry Assistant

Now

IT Support Engineer (1st and 2nd Line)

Pathway

IT Technician

Ross Pembroke's journey

Why did you start the IT Technician Traineeship?

I started the traineeship as I was looking to move into the IT industry after leaving the Military. I thought that the traineeship would provide me with all the necessary qualifications and experience to achieve this goal. I am very happy to report that the traineeship exceeded my expectations.

What did you enjoy most?

The thing I enjoyed most about the traineeship was passing my CompTIA A+ and hitting the job market. All the hard work and revision paid off very quickly. I was getting several calls from recruiters and prospective employers. In less than 3 weeks I attended several interviews, received 7 job offers and started work with a new company.

What's your current role like?

My new role is as an IT support engineer for a chemical supply company. I work as part of a small 3-person department. I spend a lot of time addressing a wide variety of 1st line issues in-house. I also have the opportunity to work on some larger projects with the rest of the team. I am hoping to take on some more security-focused roles once I have passed my CYSA and PenTest exams.

“

- Ross Pembroke

IT Support Engineer (1st and 2nd Line)

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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