Success story

Riccardo Fumagalli moved into 1st Line Support Engineer

After completing the IT Technician Traineeship pathway, Riccardo Fumagalli progressed from Sous Chef into a role at Dovetail IT Support Ltd.

Placed January 2022 with structured training, practical support and a clear route into work.

Riccardo Fumagalli

Before

Sous Chef

Now

1st Line Support Engineer

Pathway

IT Technician

Riccardo Fumagalli's journey

Why did you start the traineeship?

During the lockdown, I had the possibility to get back to study due to more free time from my previous job, then I found the IT CareerSwitch site and I thought that that was the perfect opportunity to start a new journey in a field that always got my interest but never had the time to learn properly.

What did you enjoy most?

I found all the theory and practice well structured, lots of content to learn the basics to start a career in the IT field. I really enjoyed how all is dived into steps so you can concentrate on one thing at a time and learn it properly.

What's your current role like?

My current role is 1st line support engineer, which involves mainly basic troubleshooting, laptop/desktop setup, user account setup, and a lot of documentation.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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