Success story

Reece Morrow moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Reece Morrow progressed from Customer Service Assistant into a role at Computershare.

Placed October 2019 with structured training, practical support and a clear route into work.

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Before

Customer Service Assistant

Now

Service Desk Analyst

Pathway

IT Technician

Reece Morrow's journey

Why did you start the traineeship?

I had been working in retail for a while and was looking for a change. IT has always interested me and this was the perfect course for me to transition into the field.

What did you enjoy most?

The content of the course was very thorough and provided me with a wide knowledge of many IT processes. I enjoyed the LiveLabs most as they let me practice real situations that I find myself in now with my current role.

What's your current role like?

In my new role I provide IT support for a large financial company with offices around the world, being first point of contact with their employees to resolve any IT issues they may have. It is fast paced, challenging but thoroughly rewarding. I am excited by the many opportunities for my future.

“

- Reece Morrow

Service Desk Analyst

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About IT Career Switch

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