Success story

Pawel Nowakowski moved into Help Desk Technician

After completing the IT Technician Traineeship pathway, Pawel Nowakowski progressed from Lead Hand into a role at IT Retail Systems Ltd.

Placed August 2021 with structured training, practical support and a clear route into work.

Pawel Nowakowski

Before

Lead Hand

Now

Help Desk Technician

Pathway

IT Technician

Pawel Nowakowski's journey

Why did you start the traineeship?

I started my traineeship to get back to IT. I worked in the first and the second line of IT support in the past but for the last 13 years, my previous job had nothing to do with IT so I needed some sort of 1st step to get back to it.

What did you enjoy most?

I enjoyed all of my traineeship but I think the most enjoyable part was networking and all the extra knowledge I gained during the course.

What's your current role like?

Right now I’m a software and hardware, support technician, at IT Retail Systems and my now role is very dynamic, no day is the same. We cover a vast range of customers, each with different issues each day. I couldn’t hope for a better place to start my new work.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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