Success story

Omar Qassem moved into IT Support Analyst

After completing the Cyber Security Traineeship pathway, Omar Qassem progressed from Retail Deputy Manager into a role at FedEx.

Placed February 2021 with structured training, practical support and a clear route into work.

Omar Qassem

Before

Retail Deputy Manager

Now

IT Support Analyst

Pathway

Cyber Security

Omar Qassem's journey

Why did you start the traineeship?

I started the traineeship because I felt a bit stuck in my previous career. I’ve always had a passion for IT and thought this would be the best way to gain further knowledge and the correct qualifications.

What did you enjoy most?

My favourite part of the traineeship was the live practice labs, they really gave me a good understanding and hands on experience to implement all the knowledge I had learnt from the previous lectures.

What's your current role like?

I am now an IT Support Analyst for FedEx. In my new role I troubleshoot and maintain the live warehouse portal system fixing various problems raised by clients and customers. I am also involved with helping implement new systems the company looks at developing within the future. I am more then happy with the results from completing the Traineeship, and look forward to my future career path within the IT industry.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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