Success story

Moses Abe moved into Associate Service Desk Specialist

After completing the IT Technician Traineeship pathway, Moses Abe progressed from Customer Service Representative into a role at Ticketmaster.

Placed May 2021 with structured training, practical support and a clear route into work.

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Before

Customer Service Representative

Now

Associate Service Desk Specialist

Pathway

IT Technician

Moses Abe's journey

Why did you start the traineeship?

I wanted to turn my passion for IT into a career. I applied for jobs but was unable to get any interviews. I really need a way to refresh my knowledge and build on what I already know and also, get the needed experience that employers are looking for. IT Career change was just what I needed to achieve this. They offered exactly what I needed.

What did you enjoy most?

The way the training is structured so that I can pace myself. Even though I was working a different job at the time, I was able to flexibly study. The part enjoyed the most is the practical aspect which provided the much needed experience.

What's your current role like?

Fantastic! I get to work with different experts on a daily basis. We are always working in new applications, software. The most interesting part is my role is very dynamic which means I get to deal with different challenges every other day

“

- Moses Abe

Associate Service Desk Specialist

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Cyber Security Traineeship - Cyber Security Course UK, Cyber Security Training, Cyber Security Certification, Ethical Hacking Course, CompTIA Security+, CompTIA Network+, Information Security, Security Operations Centre, Penetration Testing, Cyber Security Analyst, Cyber Security Career Change, Cyber Security Jobs UK.

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Network Engineer Traineeship - Network Engineer Course UK, Cisco Training, CCNA Training, CompTIA Network+, Routing and Switching, Enterprise Networking, Network Infrastructure, Network Administrator Training.

IT Technician Traineeship - IT Support Course UK, IT Technician Training, Help Desk Training, Technical Support Course, Service Desk Analyst, Desktop Support Engineer, CompTIA A+, IT Infrastructure Support.

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