Success story

Moses Abe moved into Associate Service Desk Specialist

After completing the IT Technician Traineeship pathway, Moses Abe progressed from Customer Service Representative into a role at Ticketmaster.

Placed May 2021 with structured training, practical support and a clear route into work.

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Before

Customer Service Representative

Now

Associate Service Desk Specialist

Pathway

IT Technician

Moses Abe's journey

Why did you start the IT Technician Traineeship?

I wanted to turn my passion for IT into a career. I applied for jobs but was unable to get any interviews. I really need a way to refresh my knowledge and build on what I already know and also, get the needed experience that employers are looking for. IT Career change was just what I needed to achieve this. They offered exactly what I needed.

What did you enjoy most?

The way the training is structured so that I can pace myself. Even though I was working a different job at the time, I was able to flexibly study. The part enjoyed the most is the practical aspect which provided the much needed experience.

What's your current role like?

Fantastic! I get to work with different experts on a daily basis. We are always working in new applications, software. The most interesting part is my role is very dynamic which means I get to deal with different challenges every other day

“

- Moses Abe

Associate Service Desk Specialist

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Ready to follow a similar path? Discover how our IT Technician Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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