Success story

Mark Weldon moved into Service Desk Analyst

After completing the Cyber Security Traineeship pathway, Mark Weldon progressed from Retail Manager into a role at Natwest.

Placed September 2020 with structured training, practical support and a clear route into work.

Mark Weldon

Before

Retail Manager

Now

Service Desk Analyst

Pathway

Cyber Security

Mark Weldon's journey

Why did you start the traineeship?

I started the traineeship as I’d spent the last 15 years doing retail management roles and fancied a change and a new career. IT has always been a big hobby of mine so it seemed the ideal choice of direction to move in. I found IT Career Switch had excellent reviews and were focussed not just on training and exams but also were committed to helping you find a job in the industry once you’d passed the exams.

What did you enjoy most?

I really enjoyed learning about new areas that as a home user I’d never needed to know before. It was interesting going into detail on things that I’d previously only skirted on the edges of and never really had a good understanding of.

What's your current role like?

My new role is a perfect starting place. Working on the service desk for NatWest means that I’m supporting users on not only familiar Windows applications but a whole range of banking specific applications that I’ve never seen before. It means that as well as being able to help end users there’s also plenty for me to learn and new challenges to rise to.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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