Success story

Liam Foxley moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Liam Foxley progressed from Commercial Insurance Broker into a role at Melius Group Limited.

Placed April 2021 with structured training, practical support and a clear route into work.

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Before

Commercial Insurance Broker

Now

Service Desk Analyst

Pathway

IT Technician

Liam Foxley's journey

Why did you start the traineeship?

I’d reached a plateau in my previous role and feared being stuck in the same dead-end job forever. I wanted to do something more challenging, worthwhile, rewarding and with genuine opportunities for progression. After lots of research felt that the tech industry was a thriving sector and took a leap of faith!

What did you enjoy most?

The course was good value for money, all the content you need is there and the fact the exam vouchers were included made it really worthwhile. The CV review also added value and helped put me in the position to secure interviews.

What's your current role like?

My role involves creating detailed notes of any problems the user may be experiencing, determining the steps they can take to resolve the issue and managing incoming support requests. I have lots of practical skills to learn and develop further, and I look forward to doing so.

“

- Liam Foxley

Service Desk Analyst

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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