Success story

Kris Glowacki moved into IT Technician

After completing the IT Technician Traineeship pathway, Kris Glowacki progressed from Customer Service Agent into a role at ESP Global Services.

Placed July 2020 with structured training, practical support and a clear route into work.

Kris Glowacki

Before

Customer Service Agent

Now

IT Technician

Pathway

IT Technician

Kris Glowacki's journey

Why did you start the traineeship?

I was at the end of my contract in car manufacturing and I was looking to future proof my job opportunities. I have decided to move to an IT business and after some research I have discovered that holding one of the CompTIA certificates is a good way to start a career in IT. Then I have researched for training / course providers and ITcareerswitch was one of the most attractive traineeships as they also offered a job search service.

What did you enjoy most?

I enjoyed the most, that I could learn about various aspects of the IT world, which then I could practice in handy livelabs and that I could do it all at my own pace. So when I had plenty of time I could “soak” a lot of the material in, but when I was busy with my life or work I could “abandon” it for a few weeks and take it up again when I was ready.

What's your current role like?

I am currently working as a 1st line technician on site, which requires me to deal with various hardware and software issues. It is a position that allows me to communicate with customers face to face and also in other forms of communication. My employer has provided me with a job specific training which was mostly in line with what the traineeship taught me. I enjoy my new job a lot.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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