Success story

Justyn Smyth moved into Service Desk Engineer

After completing the IT Technician Traineeship pathway, Justyn Smyth progressed from Help Desk/Office Administrator into a role at Cased Dimensions.

Placed March 2021 with structured training, practical support and a clear route into work.

Justyn Smyth

Before

Help Desk/Office Administrator

Now

Service Desk Engineer

Pathway

IT Technician

Justyn Smyth's journey

Why did you start the traineeship?

I wanted a career change and knew this would be the most beneficial way to gain the right knowledge. Most Jobs require experience of some degree so this was the best way to get into the field

What did you enjoy most?

I enjoyed the flexibility of it- I was able to study at my own pace. I also had support there if I ever had any questions.

What's your current role like?

My Current role as a Service Desk Engineer is rewarding as I am dealing with different issues daily and gaining the experience I need to further my career in IT

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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