Success story

Juliane Bockmühl moved into Customer Support Engineer

After completing the Cyber Security Traineeship pathway, Juliane Bockmühl progressed from Tour Guide into a role at Aridhia.

Placed August 2021 with structured training, practical support and a clear route into work.

Juliane Bockmühl

Before

Tour Guide

Now

Customer Support Engineer

Pathway

Cyber Security

Juliane Bockmühl's journey

Why did you start the traineeship?

Having worked as a tour guide until the pandemic started, I decided to use lockdown for re-training for a role that would offer greater job security. IT Career Switch offered the perfect solution by providing me with a clear pathway and a guaranteed positive outcome, which especially during the uncertainty of lockdown was important to me.

What did you enjoy most?

I really enjoyed the variety of course content and having different instructors (as not all of the instructors matched my learning preferences, which is normal). The live labs were incredibly effective in manifesting a lot of the theory as I was able to experiment in the command line of the different VMs for the first time and explore some of the processes I’d only seen demonstrated to me until then. Finally, having a recruitment agent by my side when it got to applications was probably my favourite part as I was very nervous about technical interviews and received such helpful tips from her that I got hired by the first company who invited me to interviews. So between writing, my last exam and getting the job offer only 3 weeks went by which I did not expect.

What's your current role like?

I now work as a Support Engineer at a cloud-service provider for medical research. My current role is everything I’d hoped to get out of my first job in IT! It is home-based, but I have several calls a day with my team so that I never feel alone in my work. It also brings the right amount of daily challenges with it that gradually increase my skill set without being too overwhelming. Everyone is incredibly supportive and never makes me feel bad about not knowing something. Above all, I am really passionate about the type of work I get to enable as a Support Engineer as the company provides valuable platforms for research in the medical field.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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