Success story

Joshua Marshall moved into Service Desk Technical Analyst

After completing the IT Technician Traineeship pathway, Joshua Marshall progressed from Unemployed into a role at CGI.

Placed October 2021 with structured training, practical support and a clear route into work.

Joshua Marshall

Before

Unemployed

Now

Service Desk Technical Analyst

Pathway

IT Technician

Joshua Marshall's journey

Why did you start the traineeship?

I started my traineeship because I’ve always been interested in IT but haven’t had any professional experience. I like the challenge of an ever-growing environment with new stuff to learn no matter what.

What did you enjoy most?

In the course, I enjoyed working at my own pace and the sense of accomplishment when I passed my exam, this was in my own time with nobody directing me on how to learn so I could study at a pace right for me. I also liked that the personal tutors who are assigned to you replied within about a 30minute are time frame, sometimes 5minutes, this is very helpful as if you get stuck you can move on within a very short period of time.

What's your current role like?

I am now working as a Service Desk Technical Analyst with CGI, I have many opportunities in the coming future to progress my career, including the step 4 courses provided by IT Career Switch for my CCNA qualification (Network Engineering program). I intend to progress my career within a few years to either a network engineer or a technician of sorts, and I couldn’t have done it without It Career Switch. You really get your moneys worth within the course if you work at it and I appreciate everyone who made it possible.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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