Jamie Rao moved into Service Desk Analyst

I started the Traineeship after being a General Manager for 5 years in the hospitality industry. I always held a keen interest and passion for the IT industry, taking on jobs – big or small, to gain invaluable hands on experience within the industry. Whilst doing so, I realised I wanted to take the skills I had learnt and use them to gain an official certification, in order to provide myself with an enjoyable career path.

The most enjoyable part, for me, had to be the live labs. Being a kinaesthetic learner I really benefitted from being involved in the interactive learning space. It provides you with the chance to work through different scenarios you may come across in the future, with clear instructions if required, where mistakes can be made and not destroy systems in place. The team who I spoke with made me feel at ease and were very supportive throughout my learning journey and went the extra mile to help me in any way they could, this was highly appreciated especially through the national lockdown.

I now, currently work as a 1st Line Service Desk Analyst for Go-Ahead, and I love it. It is an worldwide company that thrives itself in the innovation of technology, covering travel globally via buses/trains and more. I never have the same day twice consistently dealing with new people and problems being the first point of contact for anything IT related. My job role can vary from dealing with problems big and small, from an employee count of over 33,000 all trying to achieve the same goal working together. The job offers amazing personal progression and I am challenged everyday to continue to do my very best to achieve more.