Success story

Jamie Rao moved into Service Desk Analyst

After completing the IT Technician Traineeship pathway, Jamie Rao progressed from General Manager into a role at Go.

Placed February 2021 with structured training, practical support and a clear route into work.

Jamie Rao

Before

General Manager

Now

Service Desk Analyst

Pathway

IT Technician

Jamie Rao's journey

Why did you start the traineeship?

I started the Traineeship after being a General Manager for 5 years in the hospitality industry. I always held a keen interest and passion for the IT industry, taking on jobs – big or small, to gain invaluable hands on experience within the industry. Whilst doing so, I realised I wanted to take the skills I had learnt and use them to gain an official certification, in order to provide myself with an enjoyable career path.

What did you enjoy most?

The most enjoyable part, for me, had to be the live labs. Being a kinaesthetic learner I really benefitted from being involved in the interactive learning space. It provides you with the chance to work through different scenarios you may come across in the future, with clear instructions if required, where mistakes can be made and not destroy systems in place. The team who I spoke with made me feel at ease and were very supportive throughout my learning journey and went the extra mile to help me in any way they could, this was highly appreciated especially through the national lockdown.

What's your current role like?

I now, currently work as a 1st Line Service Desk Analyst for Go-Ahead, and I love it. It is an worldwide company that thrives itself in the innovation of technology, covering travel globally via buses/trains and more. I never have the same day twice consistently dealing with new people and problems being the first point of contact for anything IT related. My job role can vary from dealing with problems big and small, from an employee count of over 33,000 all trying to achieve the same goal working together. The job offers amazing personal progression and I am challenged everyday to continue to do my very best to achieve more.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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