Success story

James Rowsell moved into First Line Support

After completing the Cyber Security Traineeship pathway, James Rowsell progressed from Shift Manager into a role at White Label IT.

Placed April 2024 with structured training, practical support and a clear route into work.

James Rowsell

Before

Shift Manager

Now

First Line Support

Pathway

Cyber Security

James Rowsell's journey

Why did you start the traineeship?

I started the traineeship in 2022 but extended it in 2023 due to being busy at my old job. I was looking at different options to switch to IT and IT Career Switch was the best one for me.

What did you enjoy most?

I really enjoyed the Live Labs as it gave me actual hands-on experience I could take away.

What's your current role like?

My current role is working at a Managed Services Provider (MSP) which looks after dozens of clients, as well as working with other MSPs to handle their out-of-hours, overflow, and project work.

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