Success story

Ionela (Bianca) Duran moved into Support Technician

After completing the Cyber Security Traineeship pathway, Ionela (Bianca) Duran progressed from Customer Support Trainee into a role at Sanctuary.

Placed May 2024 with structured training, practical support and a clear route into work.

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Before

Customer Support Trainee

Now

Support Technician

Pathway

Cyber Security

Ionela (Bianca) Duran's journey

Why did you start the Cyber Security Traineeship?

I started my traineeship with an IT career switch because I wanted a change in my career to be able to find my dream job and feel like I could make a difference. After working hard for so long I have finally managed to secure my first career in IT as an IT Support Technician and continue to develop myself.

What did you enjoy most?

My favourite subjects were networking and hardware components. Hardware has been from the beginning my favorite because of the exposure I’ve had in my childhood with older systems. Brings me a sense of nostalgia now being able to practice every day.

What's your current role like?

My current role is fantastic because I get to be part of 2 great teams, 2nd line support technicians and my favourite hardware team. I get to exercise my practical skills and software skills, speaking with clients and making sure their tickets are resolved as soon as possible. I also have had the opportunity to speak and shadow the networking team, and hopefully, soon enough I’ll gather enough experience to get involved more often in their troubleshoots.

“

- Ionela (Bianca) Duran

Support Technician

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Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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