Success story

Grace Odiete moved into IT Service Desk Analyst

After completing the Cyber Security Traineeship pathway, Grace Odiete progressed from 2nd Charge Mortgage Adviser into a role at Stockport Council.

Placed October 2023 with structured training, practical support and a clear route into work.

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Before

2nd Charge Mortgage Adviser

Now

IT Service Desk Analyst

Pathway

Cyber Security

Grace Odiete's journey

Why did you start the Cyber Security Traineeship?

I started my traineeship with IT Career Switch as I wanted a career change. It is a career I believe I will enjoy as well as having a work-life balance.

What did you enjoy most?

I loved that I could study at my own pace, the study materials were very easy to access and suited my busy Lifestyle.

What's your current role like?

I work as 1st line IT service desk – I work in a co-operative environment. Being the first point of call for any IT request or issues. My day-to-day duties are troubleshooting various IT issues, using active directories, Microsoft and Windows supporting tools, etc. I also use ticketing systems while following the ITIL-recommended process of escalation.

“

I loved that I could study at my own pace, the study materials were very easy to access and suited my busy Lifestyle.

- Grace Odiete

IT Service Desk Analyst

Follow this pathway

Ready to follow a similar path? Discover how our Cyber Security Traineeship helps career changers develop job-ready skills for IT jobs in the UK, with structured support, practical training and access to one of the UK's leading job guarantee courses designed to help you secure real IT training jobs and long-term career change jobs.

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About IT Career Switch

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