Success story

Diogo Costa moved into Service Desk Engineer

After completing the IT Technician Traineeship pathway, Diogo Costa progressed from Labourer into a role at RoundWorks IT.

Placed August 2020 with structured training, practical support and a clear route into work.

Diogo Costa

Before

Labourer

Now

Service Desk Engineer

Pathway

IT Technician

Diogo Costa's journey

Why did you start the traineeship?

Since being a teenager, I started gaining interest in technology which led me to take a course in IT and Computing at school, which continued at College. After completing my Computing course at College, I decided I did not want to go to University but did not know what my other options were. I happened to come across ITCareerSwitch one day when looking online at what my next step could be, I was instantly interested. I saw this Traineeship ideal for me, I was able to work part-time, have a personal life and still do a Traineeship to set me up in a career I want to pursue. Best decision I have ever made as it has allowed me to learn new skills, take responsibility and work towards my goals.

What did you enjoy most?

By far the best thing I enjoyed about the course was the flexibility. To add to this, it allowed me adjust to a new and improved routine which helped me not stress as much. Labs was also one of the most exciting parts because I got to put my knowledge into practice.

What's your current role like?

It took two long months but I finally managed to secure a job as a Service Desk Engineer for a company named RoundWorks IT. I’m now surrounded with an amazing team of people who share the same passion and goals as me. We are an IT support and services provider for businesses of all types and sizes offering remote and onsite support. I started in August and I am loving every second of it; my job, my team, learning every day, going onsite and getting hands on experience.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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