Success story

Dilip Harchowal moved into EOC Customer Service Technician

After completing the IT Technician Traineeship pathway, Dilip Harchowal progressed from Apprentice Digital Marketing into a role at Park Place Technologies.

Placed January 2022 with structured training, practical support and a clear route into work.

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Before

Apprentice Digital Marketing

Now

EOC Customer Service Technician

Pathway

IT Technician

Dilip Harchowal's journey

Why did you start the traineeship?

I have always had a passion for IT and customer service. I was furloughed due to the pandemic and decided that I would use it as an opportunity to follow my passion, instead of seeing it as a roadblock in my career. ItCareerSwitch seemed like my best-suited option, which I now don’t regret taking the opportunity.

What did you enjoy most?

I enjoyed the fact you could do it in your own time. Also, the interactive live labs were very enjoyable and helpful. I believe the best thing was the mock exams, as they helped me pass my exams with good passing scores

What's your current role like?

I am currently working as an EOC Customer Service Technician at Park Place Technologies, which are a global data centre and networking optimization firm, that streamline infrastructure monitoring and management, create cost efficiencies, reduce chaos, and speed mean-time-to-resolution. In my role, I provide customers of IT Services a central point of contact for logging, tracking, and reporting of hardware, network and application related problems.

“

- Dilip Harchowal

EOC Customer Service Technician

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

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IT Technician Traineeship - IT Support Course UK, IT Technician Training, Help Desk Training, Technical Support Course, Service Desk Analyst, Desktop Support Engineer, CompTIA A+, IT Infrastructure Support.

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