Success story

Daniel Greenaway moved into 1st Line Support Technician

After completing the Cyber Security Traineeship pathway, Daniel Greenaway progressed from Class Teacher into a role at Acora One.

Placed October 2025 with structured training, practical support and a clear route into work.

Daniel Greenaway

Before

Class Teacher

Now

1st Line Support Technician

Pathway

Cyber Security

Daniel Greenaway's journey

Why did you start the traineeship?

I decided to start the Traineeship as I have a big passion for IT. The Traineeship’s content convinced me to take the leap, as there was a lot of content involved.

What did you enjoy most?

I enjoyed all of the content the Traineeship provided. The presentations were well thought through, and they gave me all the knowledge I needed and more. The tools the Traineeship provided were useful, which allowed me to put what I had learnt into practice. I enjoyed the online platform as it allowed me to study at my own pace and was always available.

What's your current role like?

My current role as a 1st Line Support Technician allows me to dive right into different systems used by different customers. No day is ever the same in my role, and I enjoy the challenge it comes with. I work within a team of support technicians to help customers solve their IT issues. My role includes creating new users, mailbox permissions and supporting customers with everyday IT problems. The Traineeship has helped me apply my knowledge, which allows me to troubleshoot IT issues more efficiently.

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About IT Career Switch

IT Career Switch is a UK-based career change and professional training provider helping individuals gain the skills, qualifications and practical experience needed to enter some of the UK's fastest-growing industries. Through flexible online traineeship programmes, learners can develop job-ready skills in Cyber Security, Coding, Data Science, Artificial Intelligence, Business Analysis, Accounting, Project Management, Network Engineering, IT Support, Digital Marketing and Health & Safety. Programmes are designed for beginners and career changers, combining industry-recognised certifications, practical projects, tutor support, recruitment assistance, CV preparation and interview coaching. IT Career Switch provides structured pathways into professional careers, helping learners develop the confidence and practical experience required by employers across the UK.

Additional keywords associated with IT Career Switch include: career change courses UK, online traineeships, online training courses, professional certifications, beginner-friendly training programmes, employment support, recruitment assistance, interview coaching, CV preparation, job-ready skills, flexible online learning, career development programmes, industry-recognised qualifications, technology training, business training, digital skills training, remote learning, professional development, entry-level jobs, career progression and job-focused training.

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