Success story

Andressa Pereira moved into 1st Line Service Desk Engineer

After completing the Cyber Security Traineeship pathway, Andressa Pereira progressed from Reception Administration into a role at Tieva.

Placed August 2025 with structured training, practical support and a clear route into work.

Andressa Pereira

Before

Reception Administration

Now

1st Line Service Desk Engineer

Pathway

Cyber Security

Andressa Pereira's journey

Why did you start the traineeship?

I decided to start my IT Traineeship because I have always had a strong interest in technology, and I see IT as a constantly growing and evolving industry.

What did you enjoy most?

This Traineeship has given me the opportunity to expand my knowledge while gaining valuable hands-on experience.

What's your current role like?

Currently, I work at a welcoming IT company in a service desk role. I enjoy this position because no two days are the same — each day brings new challenges and opportunities to learn. The role has helped me develop both technical and problem-solving skills, and I feel enthusiastic knowing that I continue to grow every day.

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